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Refunds and Exchange Policy

Lash House Supplies: Shipping and Returns Policy

Welcome to Lash House Supplies, your go-to destination for premium lash products. We understand the importance of receiving your orders promptly and efficiently, and we're dedicated to ensuring a smooth and satisfying shopping experience from start to finish. Below, you'll find detailed information on our shipping and returns policies.

Easy & Flexible Returns

Your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, our returns policy is designed for ease and flexibility.

Change of Mind? No Problem!

Changed your mind? We understand. Here's how to ensure a smooth return or exchange:

  • Condition Matters: Items must be unused, in their original packaging, undamaged, and in resalable condition.
  • Get in Touch: Contact our dedicated team at hello@lashhouse.au for return authorisation.
  • Refunds & Exchanges: Upon receipt and inspection of your item, we'll promptly process your exchange or refund to the original payment method, accompanied by an email notification.

Received Damaged or Faulty Items?

If your items arrive damaged or faulty, here's what to do:

  • Capture the Issue: Take a photo of the damaged or faulty item(s).
  • Email Us: Send the photo(s) along with your Lash House reference number to hello@lashhouse.au. Please report any transit damage within 24 hours of delivery.
  • Package & Return: Include all original packaging materials for the return. After our Customer Service authorises your return, we'll guide you through the next steps for an exchange or refund.

Important: Unauthorised returns or those outside the 24-hour reporting window will not be accepted.

AfterPay Purchases

Purchases made through AfterPay are fully covered by our returns policy. Continue your scheduled repayments with AfterPay, and we'll handle the rest according to our standard process.

Refund & Exchange Timeline

  • Inspection & Processing: We inspect all returned items. Within ten days, we'll determine the course of action—refund or exchange, depending on your case.
  • Refund Issuance: Approved refunds are processed within ten business days of receiving the return.

Note: Return shipping costs are the responsibility of the customer and are non-refundable.

Fast & Reliable Shipping Across Australia

At Lash House Supplies, we take pride in offering fast and reliable shipping to all our customers across Australia.

  • Quick Dispatch: We dispatch orders within 48 hours, ensuring your lash and brow essentials are on their way to you as quickly as possible.
  • Australia Post Deliveries: Your orders are delivered via Australia Post, complete with tracking updates available through your SHOP App, keeping you informed every step of the way.
  • Free Shipping: Enjoy free shipping on orders over $100. It's our way of saying thank you for choosing Lash House Supplies.
  • Hassle-Free Support: Should you face any shipping delays or concerns, our team is here to help. Contact us at hello@lashhouse.au with your order number for prompt assistance.

Please note: Additional shipping days may apply to rural and remote areas.

Questions?

Our team is always ready to assist with any questions about our products, ordering process, or policies. Reach out to us at hello@lashhouse.au for support.

Need help?

Frequently Asked Questions

Lash Extensions

Lash Adhesive and Liquids

Returns

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